Essential Skills Training: Empower Your Executive Assistant

8:45 AM, Wednesday, June 10, 2015 - 5:00 PM, Thursday, June 11, 2015 - AmCham China Conference Center

This course will be delivered in English.

Managers, directors, executives and their teams are hard pressed to find Executive Assistants to manage their busy agendas, in most cases the assistants who have been chosen are young, have limited work experience and forced to learn on the job. In this two-day workshop, give your Executive Assistant the opportunity to be exposed to time management, problem solving, business writing and communication skills to empower them to work independently. More importantly, it will allow them to become the first line of defense against the innumerable distractions in the supervisor's workday. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs.

Training objectives :
 Methods of Prioritization
 Decision and Action Planning
 Asking Questions and Funneling
 Problem Identification and Generating Options
 Effective Method of Writing Emails
 Delivering News

Who should attend :
Personal and Executive Assistants with experience assisting Managers and Executives. Office Managers, Secretaries, Administrative Assistants and Receptionists who provide administrative support to personnel and teams.

Course outline :
Day 1:
Morning Session – Clear Communication
• What is communication
• Barriers to communication
• Asking the right questions
• Key communication skill
• Problem solving
• Defining "MY ROLE"
Afternoon Session - Dealing with Problems Effectively
• Delivering effective messages
• Agreeing and disagreeing
• Learning to say “No”
• Getting to “YES” with your customers
• Influencing
• Planning your message to deliver constructive solutions
Day 2:
Morning Session – Business Writing
• Email tips
• Motivating responses
• Email structure
• Effective emailing

Afternoon Session – Time Management and Priorities
• What is time management?
• Strategies for priorities
• What is a priority?
• What’s your priority? Distractions in the workplace
• An effective meeting

Meet the Trainer - Alistair McArthur
During his 16 years based in China, McArthur has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.

He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service. His ability to take development programs beyond the fundamentals has led to great success in his courses. When this is added to his drive and energy in class, participants often see quick results.

His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles.

This is a 2-day course from 9 a.m. to 5 p.m. that will be held in the AmCham China Conference Center. Coffee, lunch and light refreshments will be provided during breaks.

AmCham China Conference Center
No. 10 Jintongxi Road, The Office Park, Tower AB 6th Floor

Cardholding members advanced discounted online price: RMB 4,000
Non-cardholding employees of member companies: RMB 4,000
Non-members: RMB 4,500

Special Registration Information:

•	You must register in advance. Walk-ins will not be accepted.
•	Attendees need to pay by June 2.
•	Limited spots are available and attendance is given on a first-come, first-served basis.

AmCham China Events:
Events have limited seating so to ensure your attendance we encourage advance online registration and payment for ALL events. We cannot guarantee entry to anyone not registered in advance. All AmCham China events are in English unless stated otherwise. Please also be aware that the Member Advanced Price is only for members who register AND pay online prior to the closing date and time for this event. Members who do not register and pay online will be charged the At-The-Door price.

This event is off-the-record.

For more information, please contact: Caroline Wang, Tel: (8610) 8519-0892, Email: [email protected].

Cancellation Policy:
If you cannot attend an event for which you have registered, please cancel your registration no later than one business day prior to the event. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for event costs.

To cancel you can 1) call 8519-0828 and leave a voicemail message including your name, and event title and date, 2) email [email protected], or 3) cancel online if you registered for the event through the website. Thank you for your cooperation and helping AmCham China maintain the quality of its events.

Please note: Requests for official payment receipts for 2013 (fapiao) must be submitted to AmCham China before December 25, 2013. Requests made after that time will not be accommodated. Please contact [email protected].

Visit the original source and full text: The American Chamber of Commerce in the People's Republic of China