Essential Skills Training: Chinese Business Etiquette Training

9:30 AM - 5:00 PM, Friday, May 15, 2015 - Institute Sarita

This course will be delivered in English.

How can you effectively manage or work alongside Chinese colleagues? What is your Chinese business partner thinking? How and in what order do you greet his team? Are you toasting properly at Chinese banquets? Chinese culture as a collective tends to be highly sensitive to what others do, therefore it is critical as a foreigner to understand local etiquette and protocol. This training in Chinese business etiquette will significantly improve the participant’s ability to be effective in business and social contexts. Attendees should bring their own notebooks.

Who should attend?
Foreign expatriates across all departments and positions who interact with Chinese business partners or colleagues.

Training Objectives
- Understand the Chinese system of morals, ethics and hierarchy that
drive decisions and behavior
- Effectively lead and manage your Chinese staff
- Make a good impression, establish trust and gain respect from your
Chinese partner
- Master negotiations and sales to your Chinese partner
- Navigate Chinese business meetings and banquets with confidence

Training Outline
1 Key concepts in understanding Chinese culture
1.1 Confucius and the five major relationships
1.2 Guanxi
1.3 Mianzi
1.4 Li
1.5 Collective over the individual
1.6 Differences between Chinese and Western thought

2 First Impressions
2.1 Greetings and introductions
2.2 Exchanging business cards, do’s & don’ts
2.3 Forms of address and titles
2.4 Making and receiving compliments
2.5 Handling personal questions
2.6 Taking leave

3 Non-Verbal Communication
3.1 Gestures and customs
3.2 Social distance
3.3 Touching

4 Business Meeting Etiquette and Protocol
4.1 Receiving guests
4.2 Precedence and seating
4.3 Taking leave

5 Negotiations
5.1 Silence
5.2 Saying no
5.3 Following up
5.4 Common confusions
5.5 Negotiation tactics

6 Working with Chinese Colleagues
6.1 Common challenges and misunderstandings
6.2 Practical solutions

7 Dining and Banquet Etiquette
7.1 Precedence and table seating
7.2 Chinese cuisine and ordering from the menu
7.3 Chinese table manners
7.4 Wine and toasting etiquette

Meet the Trainer
Sara Jane Ho is the founder and principal of Institute Sarita. A native of Hong Kong, Ho speaks five languages and has lived in Asia, Europe and the US. Ho combines her experience from investment banking in New York, Harvard Business School and Swiss finishing school to create a unique environment helping students bridge East and West. Ho previously trained the Chinese Ministry of Commerce in international etiquette and trains foreign ambassadors and executives of multi-national corporations in Chinese etiquette.

Ho was listed on the Forbes 2013 list “Future Women in the Mix in Asia:12 to Watch” and is a Global Shaper for the World Economic Forum. She has regular etiquette columns in the Chinese editions of the Wall Street Journal and Vogue.

Ho holds a BA degree from Georgetown University and an MBA from Harvard Business School.

Coffee, lunch and light refreshments will be provided during breaks.

Unit 5131-1, Building 5, Sanlitun Soho, Workers Stadium North Road No. 8, Chaoyang District, Beijing
北京朝阳区工体北路8号三里屯SOHO 5号楼商铺5131-1

Cardholding members advanced discounted online price: RMB 2,500
Non-cardholding employees of member companies: RMB 2,500
Non-members: RMB 2,800

Special Registration Information:

•	You must register in advance. Walk-ins will not be accepted.
•	Attendees need to pay by May 7.
•	Limited spots are available and attendance is given on a first-come, first-served basis.

AmCham China Events:
Events have limited seating so to ensure your attendance we encourage advance online registration and payment for ALL events. We cannot guarantee entry to anyone not registered in advance. All AmCham China events are in English unless stated otherwise. Please also be aware that the Member Advanced Price is only for members who register AND pay online prior to the closing date and time for this event. Members who do not register and pay online will be charged the At-The-Door price.

This event is off-the-record.

For more information, please contact: Caroline Wang, Tel: (8610) 8519-0892, Email: [email protected].

Cancellation Policy:
If you cannot attend an event for which you have registered, please cancel your registration no later than one business day prior to the event. If you fail to notify AmCham China of your cancellation in a timely fashion, you will be charged for event costs.

To cancel you can 1) call 8519-0828 and leave a voicemail message including your name, and event title and date, 2) email [email protected], or 3) cancel online if you registered for the event through the website. Thank you for your cooperation and helping AmCham China maintain the quality of its events.

Please note: Requests for official payment receipts for 2013 (fapiao) must be submitted to AmCham China before December 25, 2013. Requests made after that time will not be accommodated. Please contact [email protected].

Visit the original source and full text: The American Chamber of Commerce in the People's Republic of China